More than six weeks ago in a storm our www faltered.
Made the call and they made a report. They had ten days to send a tech and figure the problem.
Well, he did, a junction box suffered some damage and he couldn't fix it so he filed another report.
Two weeks later that was fixed at the box but they never called nor tested at our house. We still had no www.
We waited and called several more times and today the tech replaced the entire outside line a 2nd time and it's fixed!!!!!
Home schooling via internet on a phone isn't working for my son. Now he is back on a laptop. The entertainment aspect of it is good too but we really needed it for school.
Lessons learned are that ten working days and be as many as 20 calendar days and these guys must be related to the it techs working on the Frank's peach site.
This isn't the first time our lovely Telmex techs have left us cold without landline www service. Last time we just gave up on them, six months in that one and supposedly we had to pay every service call. We just started using internet on our phones.
So until the next big storm... Yay!
Made the call and they made a report. They had ten days to send a tech and figure the problem.
Well, he did, a junction box suffered some damage and he couldn't fix it so he filed another report.
Two weeks later that was fixed at the box but they never called nor tested at our house. We still had no www.
We waited and called several more times and today the tech replaced the entire outside line a 2nd time and it's fixed!!!!!
Home schooling via internet on a phone isn't working for my son. Now he is back on a laptop. The entertainment aspect of it is good too but we really needed it for school.
Lessons learned are that ten working days and be as many as 20 calendar days and these guys must be related to the it techs working on the Frank's peach site.
This isn't the first time our lovely Telmex techs have left us cold without landline www service. Last time we just gave up on them, six months in that one and supposedly we had to pay every service call. We just started using internet on our phones.
So until the next big storm... Yay!
via International Skeptics Forum https://ift.tt/2SUNdEh
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