So, my civil partner has a new part-time temp job, where she's using a Dell Ultrabook laptop running Windows 10. Yesterday (the third day on the job), starting the system looked completely normal (which also includes the keyboard lights switching on). However, the keyboard was completely non-functional, so it was not possible to enter a username/password (using the On-Screen Keyboard obviously did work).
She engaged IT support, who then did a re-install of the keyboard driver (the keyboard was thereafter functional as normal).
I am a retired IT consultant with a BSc in Computer Science, so not a complete newbie ;)
Could someone with more Windows knowledge/experience than I have please explain to me why a driver re-install was necessary ? What happened to it to cause it to break so that it needed to be re-installed ? It's not as if it's a dynamically changing piece of software ... it's not been updated in many years, as one would expect of a pretty fundamental and relatively simple part of the operating system.
Why do users accept this as a "solution" to a problem ? In my working days in support (VMS and Tru64), I'd never have got away with blithely re-installing a driver for any particular device without actually explaining what had gone wrong to cause a problem. And no, bit-rot is not really an explanation.
Windows ... grrrrrr :mad:
She engaged IT support, who then did a re-install of the keyboard driver (the keyboard was thereafter functional as normal).
I am a retired IT consultant with a BSc in Computer Science, so not a complete newbie ;)
Could someone with more Windows knowledge/experience than I have please explain to me why a driver re-install was necessary ? What happened to it to cause it to break so that it needed to be re-installed ? It's not as if it's a dynamically changing piece of software ... it's not been updated in many years, as one would expect of a pretty fundamental and relatively simple part of the operating system.
Why do users accept this as a "solution" to a problem ? In my working days in support (VMS and Tru64), I'd never have got away with blithely re-installing a driver for any particular device without actually explaining what had gone wrong to cause a problem. And no, bit-rot is not really an explanation.
Windows ... grrrrrr :mad:
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