jeudi 5 décembre 2019

Customer support (or lack of)

I'm a small-time gambler and opened an internet account with bookie Paddy Power. At the time they dealt with customers in Greece when other major bookies had been warned off by Greece, which has a state-run gambling system.

Paddy Power was then similarly warned off and closed my account at short notice, leaving my balance (a paltry €40 or so) in limbo, plus some open bets. I can't even use their chat support, as I'm unable to log in.

Paddy P has failed to respond to three emails to their support system, but there is a phone number. The website gethuman.com analyses connection times to get a response from such numbers. Paddy Power has an average response time of 89 minutes

:D

Nice work. Offer support methods and then make them useless. Pocket customer money with plausible deniability.


via International Skeptics Forum https://ift.tt/2qlTfje

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