vendredi 2 mai 2014

Help with Internet connection, plz.

Before I call tech support, I'd love to get some troubleshooting help here first; I'm not sure if the issue is with my provider or my wireless router or something else.



I've got Time Warner cable--Internet only, no TV or phone service. I don't recall having connection problems when the modem is directly connected to my computer (Macbook), but when I use wifi I often get timeouts. When this happens, I always check my wifi connection (with iStumbler), and the wifi never shows any trouble (ie, iStumbler shows strong wifi signal). Is it possible that the Internet signal is getting disrupted at the router?



I've got a Motorola SB6121 and the router is a Belkin N150.



I'm attaching a screenshot of the OS X network control panel when I lose the connection ("Internet" and "Server" are yellow instead of green). Also a screenshot from the modem's signal page when the connection has timed out.



And here's my modem's recent log entries; I've definitely experienced timeouts in this period of time:




Quote:








May 02 2014 20:58:08 5-Warning T07.0 RCS Partial Service;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

May 02 2014 20:58:07 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

May 02 2014 20:58:07 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

May 02 2014 13:18:24 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

May 02 2014 06:54:48 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

May 02 2014 06:54:48 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:00:31 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

May 02 2014 06:03:38 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

May 02 2014 06:03:38 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

May 01 2014 17:57:09 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

May 01 2014 17:57:09 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

May 01 2014 07:03:05 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

May 01 2014 07:03:05 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

Jan 01 1970 00:00:13 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;

May 01 2014 06:48:46 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;

May 01 2014 06:48:46 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=3c:36:e4:a4:f9:71;CMTS-MAC=00:01:5c:32:38:ca;CM-QOS=1.1;CM-VER=3.0;







Attached Images









File Type: png wifi.png (33.5 KB)
File Type: jpg modem-no-connect.jpg (39.4 KB)







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