I can't believe I'm the only person this has happened to, but the support people at Bitdefender are acting like this is unique and only I have ever encountered it.
I have a brand new computer. I know, because I put it together. It got a brand new install of its first and only o/s, Windows 10 Professional. I know because I did it. Naturally, the first thing I did on connecting it to the internet was buy and download antivirus software.
Bitdefender 2016 was highly rated in everything I'd read before, so I went with them. Got it downloaded, it installed itself, it ran and said everything was clean and virus-free....
...then it switched itself partially off. The little taskbar icon turned gray, and it periodically (constantly) pops up a window demanding I "sign in to activate". When I do so it recognizes my account info...but brings me to a screen that says "Server Unavailable".
Nothing I do can get past this. I've researched extensively online, and everyone says that sometimes Windows 10's built-in antivirus "Windows Defender" causes issues with other antivirus and needs to be turned off....but it IS off. It's very off. It's so off that I cannot turn it back on even if I want to. Windows thinks Bitdefender is up and active, so it disabled it's own Defender and won't let it be activated unless Bitdefender is completely uninstalled. But Bitdefender, despite being present and asserting it's correctly installed, won't let me "sign in" and won't actually do anything.
I'm stuck with antivirus software that's Schroedinger's catting me, being both on and off simulataneously. Windows is firmly convinced Bitdefender's up and running so it won't help and I can't change any settings in Windows. (Turning the separate Windows Firewall off does nothing either).
So, anybody encounter this and know the solution? I have a fancy new computer that I can't do squat with because I daren't put it online without something protecting it.
I have a brand new computer. I know, because I put it together. It got a brand new install of its first and only o/s, Windows 10 Professional. I know because I did it. Naturally, the first thing I did on connecting it to the internet was buy and download antivirus software.
Bitdefender 2016 was highly rated in everything I'd read before, so I went with them. Got it downloaded, it installed itself, it ran and said everything was clean and virus-free....
...then it switched itself partially off. The little taskbar icon turned gray, and it periodically (constantly) pops up a window demanding I "sign in to activate". When I do so it recognizes my account info...but brings me to a screen that says "Server Unavailable".
Nothing I do can get past this. I've researched extensively online, and everyone says that sometimes Windows 10's built-in antivirus "Windows Defender" causes issues with other antivirus and needs to be turned off....but it IS off. It's very off. It's so off that I cannot turn it back on even if I want to. Windows thinks Bitdefender is up and active, so it disabled it's own Defender and won't let it be activated unless Bitdefender is completely uninstalled. But Bitdefender, despite being present and asserting it's correctly installed, won't let me "sign in" and won't actually do anything.
I'm stuck with antivirus software that's Schroedinger's catting me, being both on and off simulataneously. Windows is firmly convinced Bitdefender's up and running so it won't help and I can't change any settings in Windows. (Turning the separate Windows Firewall off does nothing either).
So, anybody encounter this and know the solution? I have a fancy new computer that I can't do squat with because I daren't put it online without something protecting it.
via International Skeptics Forum http://ift.tt/1SzO8C1
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